Refund policy

Exchange & Returns Policy (OOS Global)

Last updated: 9 November 2026

Every OOS piece is checked by hand before it is packed and dispatched.

Size, fit and change of mind

International orders are not eligible for exchange or return for fitting, size or change of mind. Please check the size guide and WhatsApp our stylists on +91 78378 38801 before ordering if you need help with measurements; we are happy to guide you.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 24 hours of delivery with your order number, clear photographs and an unboxing video. After review, OOS may repair or replace the piece, or issue store credit if a replacement is unavailable.

Not eligible

Altered, custom-measurement or made-to-order pieces
Sale, promotional or final-sale pieces
Pieces showing wear, stains, fragrance, damage or removed tags

Non-refundable charges

Import duties, taxes, brokerage, shipping fees and payment charges are non-refundable. If a parcel is refused, or duties are not paid and the parcel is sent back or destroyed by customs or the courier, the order is not eligible for a refund.