FAQ

Where do you ship?

We ship worldwide from New Delhi, India, with tracked express couriers.

What currency are prices in?

All prices are in US dollars, and you pay in US dollars by international card or PayPal.

How much is shipping?

Shipping is charged by weight and destination and shown at checkout. Orders over $1,000 ship free.

When will my order arrive?

Each piece shows its dispatch date next to the size. Delivery usually takes 5–10 working days after dispatch.

Will I pay customs duties?

Import duties and taxes in your country, if any, are paid by the customer.

Can I exchange or return?

Because of customs on both sides, we do not accept international exchanges or returns for size, fit or change of mind. Damaged or wrong items reported within 24 hours of delivery are replaced, repaired or credited.

How do I choose my size?

See our size guide, add your measurements under "Need a custom fit?", or chat with a stylist on WhatsApp.

Is cash on delivery available?

No. International orders are paid online by card or PayPal.

Can I see a piece before ordering?

Yes, ask for a video call on WhatsApp (+91 63762 20137), 11 AM–7 PM India time, or visit our store in Chandni Chowk, New Delhi.

Chat with OOS on WhatsApp