Every OOS order is protected from the moment you pay until the piece is in your hands, wherever you are in the world.
- Secure payment by card or PayPal
- Checked by hand before dispatch
- Tracked, insured shipping
- Help on WhatsApp at every step
Secure payment
All prices are in US dollars. Payments are processed securely by our payment partners (international cards and PayPal). OOS never sees or stores your card details.
Checked before it leaves us
Every piece is inspected by hand in our New Delhi studio for workmanship, size and finish before it is packed.
Tracked and insured
International orders travel with full tracking from dispatch to your door. If a parcel is lost in transit, we will replace the piece or give you a full refund.
If something is not right
If your piece arrives damaged or you receive the wrong item, contact us within 24 hours of delivery with your order number, photos and an unboxing video. We will arrange a replacement, repair or store credit.